عامة

Cancellation, Return, and Exchange Policy Due to the nature of our products (live plants) and their sensitivity, we apologize for not accepting cancellation, return, or exchange after the order enters the "being processed" stage, for the following reasons: 1. Cancellation of the order: • The order cannot be canceled after it has started being prepared or ready for shipping, as plants require special care and precise transportation conditions. • Cancellation is only possible before the order moves to the execution stage. 2. Replacement: • Plants are not replaced after delivery. • In case of an error in the order (such as sending the wrong product), please contact us within 24 hours to correct the issue. 3. Return: • Due to the nature of plants as living organisms, products cannot be returned after receipt to ensure they are not affected during transportation. • This excludes cases where plants arrive damaged or in a condition not matching the description, provided that photographic evidence is submitted within 24 hours of receipt. 4. General conditions: • We guarantee the quality of the plants before shipping and take all measures to ensure they arrive in excellent condition. • Please ensure careful selection of products before confirming the order. Signs of plant damage: If signs indicate that the plant was subjected to severe stress during transportation, such as: 1. Severe wilting: If the leaves and stems are excessively limp and do not recover after watering. 2. Yellowing or blackening of leaves: May be caused by exposure to extreme heat or cold during shipping. 3. Root or stem rot: If there is a foul smell or very soft texture, the plant may have been exposed to excess moisture or poor ventilation. 4. Complete leaf drop: Indicates a strong shock during transportation. 5. Severe dryness: If the plant appears completely stiff despite watering, it may have been without water for a long time. 6. Breakage of stems or roots: If subjected to strong shocks during transportation. For further inquiries, please contact us via [WhatsApp]. To return the plant, the following conditions must be met: 1. Return requests are accepted within [24 hours] of receipt. 2. The plant must be returned in its original condition without any damage or harm. 3. The customer is responsible for properly packaging the plant to protect it during shipping, ensuring it is not broken or wilted. 4. The store bears the shipping and return costs. 5. After receiving the plant and verifying its condition, the amount will be refunded or replaced as agreed. 6. We reserve the right to refuse the return if the plant is damaged due to poor packaging or improper care after receipt. Thank you for your understanding and trust in us.